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Authentic Vietnam Tours
Terms and Conditions

This terms & conditions written Authentic Holidays Co., Ltd. It applies to all people who made travel booking to Authentic Holidays Co., Ltd. Once you have your booking with Package Tours Vietnam, you are agreed with below terms of service. If you do not agree with those terms, please don't use any of our travel services.

Hotel Cancellation & Cancellation Fee
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

If notification of cancellation is received in 14 working days or more prior to arrival: No cancellation charge but US$ 10. 00 plus a credit card processing fee will be applied.

If notification of cancellation is received between 7-14  working days (not including Sat, Sun & Public Holidays) or more prior to check-in date: Cancellation charge of   10%  rate plus a credit card processing fee will be applied.

If notification of cancellation is received less than 2-6  working days (not including Sat, Sun & Public Holidays) prior to check-in date: Cancellation charge of   40%  rate plus Bank Fee will be applied.

If notification of cancellation is received less than 2  working days (not including Sat, Sun & Public Holidays) prior to check-in date: Cancellation charge of   100%  rate. ( full length stay will be charged)

If cancellation is failed to make, full charge of your booking is applied.

Tour Cancellation & Cancellation Fee

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

More than thirty (30) days prior to departure: The total deposit paid to us (30% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.

Less than Thirty (30) days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Children Policy
Children under 12 years are generally granted a reduction of 25% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.

Deposit & Payment
Full payment is required & applied to all hotel's bookings. A deposit of 30% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .

The remaining balance of the tour price (70%) will be collected before the tour departure.

Unused Services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Footprints Indochina Travel, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Refunds
At Authentic Holidays Co., Ltd, you do not have to pay for anything you do not get as we have commited with you while making your reservation. Morever, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:

  • Air - conditioner does not work at all
  • Poor, rude or unrespective tour guides and drivers

Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

 

Copyright © 2012. All Rights Reserved to Authentic Vietnam Tours
 Head Office: 226 Nghi Tam Str, Tay Ho Dist, Hanoi, Vietnam
Tel: +84 4 3994 4568 - Fax: +84 4 3872 9502 - Hotline 24/7: +84 98 999 4848
Emails: sales@authenticvietnamtours.com - sales@footprintsindochina.com

Vietnam Package Tours
Member of: Vietnam National Administration Of Tourism